Technical Support
Round-the-clock helpdesk for your websites, apps, and IT infrastructure.
Overview
Technology problems don’t keep office hours, and neither do we. Our SLA-backed helpdesk covers your websites, applications, servers, and email — triaging issues over phone, WhatsApp, and email, monitoring uptime around the clock, and fixing problems before most users ever notice them.
Headquartered in Kolkata, we combine on-site visits across West Bengal with remote support for clients throughout India and overseas, so help is close by whichever timezone you work in.
What's included
- SLA-backed helpdesk via email, phone & WhatsApp
- 24/7 uptime & incident monitoring
- Bug triage & emergency production fixes
- Server, hosting & email troubleshooting
- Third-party software & integration support
- Monthly health & performance reports
Technologies we use
Why choose BetaZen
Minutes, not days
Guaranteed response times by severity — critical incidents are acknowledged within 15 minutes, day or night.
One team for everything
Website down, email bouncing, server full — one number to call instead of juggling three different vendors.
Fewer repeat incidents
Every ticket gets a root-cause note, so the same problem doesn’t come back next month wearing a new hat.
How we work
Onboard & Document
We audit your systems, gather credentials securely, and agree on SLAs — so when an issue hits, nobody is hunting for passwords.
Monitor Proactively
Uptime, disk, SSL, and error-rate checks alert our engineers early, often before your users feel anything.
Resolve & Communicate
Tickets are triaged by severity and fixed by the right specialist, with plain-English updates until closure.
Review & Prevent
Monthly reports cover incidents, response times, and root causes, plus recommendations that shrink next month’s ticket count.
Frequently asked questions
What response times do you guarantee?
Critical outages: 15-minute acknowledgement and immediate escalation. High-priority issues within 2 hours, routine requests within one business day — all written into your SLA.
Can you support software that another company built?
Yes. We take over third-party systems regularly — after a short technical review we document the stack, set up monitoring, and support it as if we’d built it ourselves.
Do you provide on-site support in Kolkata?
We do. On-site engineers are available across Kolkata and nearby West Bengal districts for hardware, network, and go-live situations, while everything else is resolved remotely at speed.
Is there a pay-as-you-go option or only annual contracts?
Both. Choose a monthly retainer with bundled hours or a prepaid hour pack you draw down as needed — many clients start small and upgrade once they see the response times.
Ready to get started with Technical Support?
Book a free consultation and let's turn your idea into a shipped, scalable product.