Privacy Policy

BetaZen Infotech Private Limited ("BetaZen Infotech", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process it, how we share and safeguard it, and the rights available to you under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules thereunder). This Policy applies to personal data we process when you: • Visit or browse our website at betazeninfotech.com • Fill in a contact, enquiry, or newsletter form • Book an appointment or paid consultation with us • Purchase or subscribe to our digital/SaaS products or services • Make a payment through our checkout flow ("BetaZen Pay") • Communicate with us by email, phone, or WhatsApp This Policy does not apply to the practices of third parties that we do not own or control, including third-party websites linked from our website. Your engagement of our services is also governed by our Service Agreement Policy and Acceptable Use Policy.

For the purposes of the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules thereunder), BetaZen Infotech Private Limited is the "data fiduciary" (equivalent to a data controller) responsible for determining the purpose and means of processing your personal data. • Legal entity: BetaZen Infotech Private Limited • Corporate Identity Number (CIN): U62099WB2023PTC265741 • Registered/operating office: 1/A, 603, 6th Floor, Saltee Plaza 1, Khudiram Bose Sarani, near ILS Hospital, K.B. Sarani, Arjunpur, Kaikhali, Kolkata, West Bengal 700028 • Email: info@betazeninfotech.com • Phone/WhatsApp: +91 78900 00199 • Website: betazeninfotech.com BetaZen Infotech is a private limited company incorporated in India and operating from Kolkata, West Bengal. We provide IT services and technology solutions, including custom web and software development (including WordPress), mobile app development, AI/ML, cloud/DevOps, UI/UX design, digital marketing, WhatsApp marketing, and technology consulting.

We collect the following categories of information. Information you provide to us directly: • Identity and contact details — your name, email address, phone/WhatsApp number, and company or organisation name • Enquiry content — the message, project requirements, or other details you submit through our forms • Booking details — the date, time, and subject of any appointment or paid consultation you schedule • Payment details — information required to process a transaction through BetaZen Pay, such as billing name, billing address, GST details (where applicable), and the amount and currency of the transaction • Account or subscription details — where you register for a digital product, SaaS plan, demo, or documentation access Information collected automatically: • Technical data — your IP address, device type, operating system, browser type and version • Usage data — the pages you view, links you click, time spent, referring URLs, and similar analytics data • Cookies and similar technologies — as described in our Cookie Policy We do not intentionally collect sensitive personal data unless it is strictly necessary and you have provided it voluntarily with your consent.

We process your personal data only for specified, lawful purposes, and on the basis of your consent or another lawful ground recognised under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules thereunder). We use your information to: • Respond to your enquiries, provide quotations, and communicate with you • Deliver, manage, and support the services and digital products you engage • Schedule and manage appointments and paid consultations • Process payments, issue invoices and GST documentation, and prevent fraud • Issue digital certificates where applicable • Operate, maintain, secure, and improve our website and services • Send administrative and transactional messages (for example, booking confirmations and payment receipts) • Send marketing communications where you have consented (see the Marketing Communications section below) • Comply with applicable legal, regulatory, tax, and accounting obligations Our lawful bases for processing include your consent, the necessity of processing to perform a contract with you, our legitimate business interests (balanced against your rights), and compliance with legal obligations. Where processing relies on consent, you may withdraw that consent at any time as described below.

We use cookies and similar technologies to operate our website, remember your preferences, understand how our website is used, and improve your experience. We may use third-party analytics tools to collect aggregated and pseudonymised usage statistics. Some cookies are strictly necessary for the website to function, while others require your consent. For detailed information about the cookies we use, their purposes, and how you can manage or disable them, please refer to our Cookie Policy. You can also control cookies through your browser settings.

We do not sell your personal data. We share personal data only where necessary and with appropriate safeguards. We may disclose your personal data to: • Service providers and processors — trusted third parties who perform functions on our behalf, such as hosting, cloud infrastructure, email delivery, customer support, and analytics, under contractual confidentiality and data-protection obligations • Third-party payment gateways — PCI-DSS-compliant payment processors that handle card, UPI, netbanking, and wallet transactions through BetaZen Pay • Professional advisers — auditors, accountants, and legal advisers where reasonably required • Legal and regulatory authorities — where disclosure is required to comply with applicable law, a court order, or a lawful request, or to protect our rights, property, safety, or that of others • Business transfers — in connection with a merger, acquisition, restructuring, or sale of assets, subject to this Policy continuing to apply We require all third parties to respect the security of your personal data and to process it only in accordance with our instructions and applicable law.

Payments made through BetaZen Pay are processed by third-party payment gateways that are PCI-DSS compliant. When you enter card, UPI, netbanking, or wallet details, that information is transmitted directly to and handled by the payment gateway. • We do NOT store your full card number or CVV on our systems • We may retain limited transaction records, such as a transaction reference, amount, currency, date, and payment status, for accounting, tax, and reconciliation purposes • Transactions are primarily processed in Indian Rupees (INR); USD may apply for international clients, and GST is charged as applicable Your use of the payment gateway is also subject to that provider's own terms and privacy policy. For refund-related processing, please refer to our Refund Policy and Payment Policy.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, maintain our business relationship, and satisfy legal, tax, accounting, and regulatory requirements. • Enquiry and contact data is retained for as long as needed to respond and for a reasonable period thereafter • Client, project, and transaction records are retained for the duration of our engagement and for such further period as required under applicable Indian law • Marketing data is retained until you withdraw consent or unsubscribe When personal data is no longer required, we will securely delete, erase, or anonymise it in accordance with our retention practices and applicable law.

We implement reasonable technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or misuse, consistent with our obligations under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules thereunder). These measures may include: • Encryption of data in transit (for example, HTTPS/TLS) • Access controls and authentication for internal systems • Use of PCI-DSS-compliant payment gateways for payment processing • Regular review of our security practices and infrastructure While we take data security seriously, no method of transmission or storage over the internet is entirely secure. We cannot guarantee absolute security, and you share information with us at your own risk. If we become aware of a personal data breach that is likely to affect you, we will act in accordance with applicable law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules thereunder).

We are based in India and primarily process your personal data within India. However, some of our service providers or hosting, cloud, or analytics partners may store or process data on servers located outside India. Where personal data is transferred outside India, we take reasonable steps to ensure that it continues to be protected in accordance with this Policy and applicable law, including through appropriate contractual safeguards with the recipients. Any such transfer is carried out consistent with the requirements of the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules thereunder).

Subject to applicable law, and in particular the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules thereunder), you have the following rights in relation to your personal data: • Right to access — to request information about, and access to, the personal data we hold about you • Right to correction — to request that inaccurate or incomplete data be corrected, completed, or updated • Right to erasure — to request deletion of your personal data where it is no longer required and there is no overriding legal obligation to retain it • Right to withdraw consent — to withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of prior processing • Right to grievance redressal — to raise a complaint about how we handle your personal data • Right to nominate — to nominate another individual to exercise your rights in the event of your death or incapacity, as provided under applicable law To exercise any of these rights, please contact our Grievance Officer using the details in the Contact & Grievance section below. We may need to verify your identity before acting on your request, and we will respond within the timelines required by applicable law.

Where you have consented, or where otherwise permitted by law, we may send you marketing communications about our services, offers, and updates by email, phone, or WhatsApp, including through our WhatsApp marketing services. • You can opt out of email marketing at any time using the unsubscribe link in our emails or by contacting us • You can opt out of WhatsApp or SMS communications by replying with "STOP" (or a similar instruction) or by contacting us using the details below • Opting out of marketing communications will not affect transactional or service-related messages that are necessary to deliver our services We will honour your opt-out request promptly and will not use your data for marketing purposes once consent is withdrawn.

Our website, products, and services are directed to businesses and to individuals who are 18 years of age or older. We do not knowingly collect personal data from children under the age of 18. If you are a parent or guardian and believe that a child has provided us with personal data, please contact us using the details below, and we will take reasonable steps to delete such data in accordance with applicable law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules thereunder).

Our website may contain links to third-party websites, tools, or services that are not operated or controlled by BetaZen Infotech. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of every website you visit before providing any personal data.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the version accessible on our website. Your continued use of our website or services after any update constitutes your acknowledgement of the revised Policy. We encourage you to review this Policy periodically.

If you have any questions, requests, or complaints regarding this Privacy Policy or the way we handle your personal data, or if you wish to exercise your rights, please contact our Grievance Officer: • Company: BetaZen Infotech Private Limited • Email: info@betazeninfotech.com • Alternate email: connect@betazeninfotech.com • Phone/WhatsApp: +91 78900 00199 • Address: 1/A, 603, 6th Floor, Saltee Plaza 1, Khudiram Bose Sarani, near ILS Hospital, K.B. Sarani, Arjunpur, Kaikhali, Kolkata, West Bengal 700028 We will acknowledge and address your grievance within the timelines prescribed under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules thereunder). This Policy is governed by the laws of India, and any disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996, seated at Kolkata, with the courts at Kolkata, West Bengal, India having exclusive jurisdiction.